Information about refunds for credit purchases on our platform.
All credit purchases made on Fit By Size are generally non-refundable. Credits are digital products that are immediately available for use upon purchase. By purchasing credits, you acknowledge and agree to this policy.
We may consider refund requests in the following limited circumstances:
To request a refund, you must contact our support team within 7 days of the original purchase. Please provide your order number, the reason for the refund request, and any supporting documentation.
Approved refunds will be processed within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider.
Credits that have been used to generate fitness plans or access premium features cannot be refunded. Only unused credits may be eligible for refund consideration.
If you initiate a chargeback or dispute with your payment provider, we may suspend your account until the matter is resolved. We encourage you to contact us directly to resolve any issues before taking such action.
If your account is terminated due to violation of our Terms of Service, any remaining credits will be forfeited and no refunds will be provided.
In exceptional circumstances, such as medical emergencies or other extenuating situations, we may consider refund requests on a case-by-case basis. Please contact our support team to discuss your specific situation.
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our service after any changes constitutes acceptance of the updated policy.
If you have questions about this refund policy or need to request a refund, please contact us at [email protected] or through our contact form. We're here to help resolve any issues you may have.